✦ getting your luz to you ✦

shipping & returns

draft: this page has blanks for Lena to fill in. nothing here is a final policy yet.

processing time

every piece is ready to wear and ships as-is (no engraving). orders ship within [Lena to fill: number] business days.

where we ship

[Lena to fill: countries / US states you ship to]

shipping rates & carriers

[Lena to fill: rates (or free-shipping threshold), carriers, and delivery estimates]

tracking

[Lena to fill: how customers get tracking info]

returns & exchanges

[Lena to fill: whether you accept returns or exchanges, the time window, condition requirements, who pays return shipping, and how refunds are issued]

damaged or wrong item

[Lena to fill: what to do if something arrives damaged or wrong, and how fast to contact you]

la caja de la familia (mystery box)

[Lena to fill: return rules for surprise boxes, if different]

questions

email [Lena to fill: contact email] or DM @ser_luz_designs.

Ser Luz Designs, Inc. · 84 W. Santa Clara St, Ste 510, San Jose, CA [ZIP]